Posted by: Wanda S
June 12, 2013
I've always had good service at Tom Scott. Service personnel are always friendly and direct when explaining what my car may need. I always have the option to refuse a particular service.
One complaint that I have is that my discount coupon for service always arrives in the mail just days after I have had my car serviced. That is highly suspect. Tom Scott Service Department did honor my coupon but only after I registered a complaint. It was as if I were required to "whine and beg. These coupons should either be issued without an expiration date or honored upon presentation regardless of expiration. I know of businesses who accept them no matter the date and they maintain a bustling business as a result. People flock to these stores.
In addition. I make my service appointment online in order to receive the $5.00 that discount. I was denied this discount on this date. I regret not "begging and whining" once again. Just give what is promised. I like the convenience of setting up my appointment online. Keeping one's car in top condition is very important and a costly part of one's budget. As a very frugal senior, I appreciate every opportunity to save.
One additional point is about my battery which I had replaced in 2010 I believe. It was shown on the service report to be "half down." I was surprised that it even came up at all. My original battery had gone 8-10 years and was still going. Wow! I was impressed with the quality. I don't recall that I was even asked about different grades of batteries. I should have asked more questions at the time but, again, I trusted what I was told and I expected the same quality as my original battery.
If Tom Scott expects me to continue to come there for service and to look to them in the future when anticipating a new car purchase, then these little things might become very important considerations.